Last updated: 6 May 2026 · Version 2.0
Kompense (“Kompense”, “we”, “us”, “our”) is a competitive intelligence platform operated by Techno Believe Solutions Ltd, a company registered in England and Wales (company number 10866509) with its registered office at 128 City Road, London, United Kingdom, EC1V 2NX.
We are the data controller for personal data we process about our customers and website visitors. This Privacy Policy is governed by the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. If you are based in the EEA, the EU GDPR also applies.
Privacy questions: privacy@kompense.com
Account data: name, email address, password (stored as a one-way hash), company name, role, and your chosen plan tier.
Usage data: pages viewed, features used, AI queries you submit, timestamps, IP address, browser type, and device identifiers.
Billing data: billing address, VAT ID (if provided), and payment method tokens. Card numbers are never stored on our servers — they are tokenised by our payment processor (Stripe).
Content you create: the competitors you choose to track, watch lists, custom prompts, alert preferences, and any team members you invite.
Communications: any messages you send to us via support, sales, or the contact form.
Public data we collect about competitors you choose to track: when you add a competitor to your workspace, Kompense (as data controller, on our own initiative) ingests publicly available information about that business — its website, pricing pages, public ad creatives via the official Meta Ad Library API, public job postings via supported ATS APIs (Greenhouse, Lever, Ashby, Workable, Personio, Recruitee), public RSS / news feeds, and public posts on Reddit and Hacker News. We do not scrape platforms whose terms of service forbid it (e.g. LinkedIn, G2, Trustpilot, Capterra). Lawful basis: legitimate interests (UK GDPR Art. 6(1)(f)) — providing competitive intelligence is the service you signed up for, and competitor businesses have a reduced expectation of privacy for information they themselves publish to the world. See our sub-processors page for the exact list of vendors involved in this collection.
Customer-relationship data you upload (e.g. win/loss notes, prospect identifiers): if you supply such data, you are the data controller for it and Kompense acts as your processor under UK GDPR Article 28. A standard Data Processing Agreement is available on request.
| Purpose | Lawful basis (UK GDPR Art. 6) |
|---|---|
| Provide the service you signed up for | Contract (Art. 6(1)(b)) |
| Process your payment via Stripe | Contract (Art. 6(1)(b)) |
| Send service alerts & security notices | Contract / legitimate interests (Art. 6(1)(f)) |
| Improve product & analytics | Legitimate interests (Art. 6(1)(f)) |
| Marketing emails | Consent (Art. 6(1)(a)) — opt-in only, opt-out anytime |
| Comply with legal & tax obligations | Legal obligation (Art. 6(1)(c)) |
| Detect & prevent fraud or abuse | Legitimate interests (Art. 6(1)(f)) |
We do not sell your personal data. We share it only with vetted sub-processors who help us run the service. A complete list (with their roles, locations, and Data Processing Agreements) is at kompense.com/sub-processors.
We may also disclose data when required by law (court order, regulator request) or to protect rights, safety, or property.
In a corporate transaction (sale, merger), data may transfer to a successor entity. We'll notify affected customers in advance and the new entity will be bound by this Privacy Policy.
Some of our sub-processors are based outside the UK (notably in the United States and the European Economic Area). When we transfer personal data internationally, we rely on UK GDPR-compliant safeguards:
You can request a copy of the relevant safeguard by emailing privacy@kompense.com.
| Data category | Retention period |
|---|---|
| Account data (active customer) | Until account deletion + 30 days |
| Account data (after deletion) | Anonymised; backups purged within 90 days |
| Billing & invoice records | 7 years (HMRC tax requirement) |
| Usage logs & analytics | 12 months |
| Support emails | 3 years |
| Marketing opt-in records | Until you opt out + 2 years (proof of consent) |
You can request earlier deletion at any time using the rights described in section 8.
We use cookies in two categories:
We do not use third-party advertising or behavioural tracking cookies. You can withdraw cookie consent any time by clearing your browser's site data for kompense.com.
Under UK GDPR you have the right to:
To exercise any right, email privacy@kompense.com or use the in-app data deletion tool at /data-deletion. We respond within 30 days.
If you're unhappy with our response, you have the right to complain to the UK Information Commissioner's Office (ICO): ico.org.uk/make-a-complaint.
Kompense uses large language models (currently Google Gemini) to summarise public competitor data, generate insights, and answer questions you ask in the AI chat. These outputs are suggestions— they are not legal, financial, or strategic advice and should not be the sole basis for material business decisions.
We do not use your inputs to train third-party AI models. Your prompts are sent to the model provider for inference only and are subject to their data-protection terms (see sub-processors list). We do not make legally significant or contractual decisions about you based solely on automated processing (UK GDPR Article 22).
We protect your data with industry-standard measures including: encryption in transit (TLS 1.2+) and at rest, scoped database access via row-level security, secrets stored in encrypted environment variables (never in source code), regular dependency patching, and least-privilege access for staff.
No system is perfectly secure. If we discover a personal-data breach affecting you, we'll notify you and the ICO within 72 hours where required by law.
Kompense is for business use only. We do not knowingly collect data from anyone under 16. If you believe we have, contact privacy@kompense.com and we will delete it.
Techno Believe Solutions Ltd is below the threshold requiring a formal DPO under UK GDPR Article 37. All privacy queries are handled by our Privacy Contact at privacy@kompense.com.
We'll update this page when our practices change. The “Last updated” date at the top reflects the most recent version. For material changes affecting how we use your data, we'll notify you by email or in-app banner at least 30 days before they take effect.
Techno Believe Solutions Ltd (trading as Kompense)
128 City Road, London, EC1V 2NX, United Kingdom
Company Number: 10866509
Privacy: privacy@kompense.com
General: hello@kompense.com